Yesterday I needed to get my oil changed, so I planned on heading to my usual Tire Kingdom location, which is right across the street from my parents, who I would then have breakfast with.  I got into the parking lot and noticed that there were an unusually high number of vehicles parked there for [...]

At a time when almost all companies, large and small, seem to be concentrating on improving the bottom line by implementing cost reduction strategies, it appears that many are neglecting perhaps the most important aspect that clients expect: customer service.  While good customer service hardly every gets recognized, poor customer service gains recognition everywhere you [...]

Everyone has them, the customer who doesn’t ever pay on time (or even at all), or maybe one that is never satisfied no matter what is done for them.  It is a common theory that 80% of income comes from the top 20% of clients and that you should simply cut loose anyone that you [...]