Everyone has them, the customer who doesn’t ever pay on time (or even at all), or maybe one that is never satisfied no matter what is done for them.  It is a common theory that 80% of income comes from the top 20% of clients and that you should simply cut loose anyone that you [...]

If you are a small business owner, chances are that you wear many hats.  Unfortunately, while it may seem like this strategy gives you complete control over your entire business, it could very well be costing you in terms of income.  For example, if you are a doctor running a solo practice (or a lawyer, [...]